archive: November, 2009


Can the US be the Kind of Leader the World Needs?

Tuesday, November 17th, 2009

bric3

It depends really on the US’ ability to recognize that the type of world leader required in the last century is quite different than the world leader that is needed in the 21st century.  Just as in business, what qualifies as effective leadership changes over time as the constituents being led change not only demographically, but also in what they value the most.  Successful leaders of the 21st century will be the ones that are more inclusive than exclusive; the ones put their egos aside; the ones that lead more by relationships than through control; the ones that recognize that every person and every country has their own story and though on a different scale they may in fact be doing the best they can.  Leaders of the future are not afraid to give credit where it is due, and in some cases they must step aside and let others lead.

Last week I attended the US-China Business Forum Green Texas 2009 in Austin Texas, organized by the US Department of Commerce, US Chamber of Commerce, and the Austin Chamber of Commerce, among others.  The overwhelming take-away for organizations wanting to take advantage of the tremendous business opportunities in China was that you must be willing to make a long term commitment that is centered on relationships, alliances, trust, and respect.  If you think you are going in as the big, intelligent, egotistical American, you will likely be in for a big disappointment.  We heard from folks that have done business in China for decades and newcomers that are still on their journey, and the most successful are open, respectful, and go in knowing that they will learn a lot from the Chinese.  It can be a wonderful win-win for both countries.

We may not always agree with the ways of the Chinese government, but the reality is that they are doing a lot more than the US in getting the world’s economy back on its feet.  They may not have an open political system, but they are very far along in an open economy and that is a massive step forward and certainly one in the right direction.  They may have substantial environmental issues to contend with, but considering where they started, they are definitely moving forward.  We cannot support immoral activity, but we can and should, in my opinion, support what they are doing well and their commitment to an open economy.  Political change will eventually come from within when the growing middle class become large enough and courageous enough to speak up for what they want.  Listening to a talk on China by James Mills of the Economist, this growing middle class and the political implications it may bring is a big concern for the Chinese government.

It would not surprise me if China eventually leads the world in the rate of environmental change.  They are starting at a much lower position than the rest of the developed world, and they will be able to leapfrog the stage we are in and go directly to the latest technologies with the best results.  Despite the large size of their country, their ability to make large sweeping changes is greater than any democracy because they simply lay out the new rules and begin demanding change.  I am certainly no advocating communism, but it is hard to ignore that in the case of environmental clean up in China it will likely be very effective.  My personal opinion is that slowly over many decades China will continue to take on more and more democratic practices in an effort to maintain peace and stability within their own country.

If we do not keep our eyes open, acknowledge and embrace the changes that our own country needs, and are not willing to support other countries in their struggles to become leaders themselves, we will miss the proverbial boat.  We will wake up one day and realize that the US is behind the times and has lost an important and powerful opportunity to continue to lead the world to success, out of poverty, and to a peaceful existence.

We must be proud of countries like Brazil, and be proud that they have one the recent bid for the 2016 Olympics.  Though we all wanted Chicago to be chosen, if we dig deep down in our hearts, we know that Brazil needed it much more than we did.  They now have a goal to work toward to clean up some of the violence, and prop up some of the infrastructure.  I only wish we could have see that before and perhaps graciously asked that Brazil be the winner.  Instead, we have confirmed what much of the world thinks of America; that we are selfish and sometimes a bit of a bully.  What a lost opportunity!

According to last week’s Economist (special report on Brazil), “Brazil has long been known as a place of vast potential.  It has the largest freshwater supplies, the largest tropical forests, land so fertile that in some places farmers manage three harvests a year, and huge mineral and hydrocarbon wealth.  Brazil could easily be one of the 5 largest economies sometime this century.  Shouldn’t we be asking them what they would like to create and how can we help?  Instead we always seem to be saying, “Here’s what you need to do.”  Shouldn’t we be helping our own entrepreneurs do more business with Brazil?  A strong and successful Brazil means wealth and stability for a large chunk of South America . . . and that has to be good for the spread of democracy and the globally interdependent economy.

It’s clear that later on in the century the US may loose it’s first place standing in some measures, or at least loose it’s massive lead.  We can either sit around worrying about how we can keep our edge in whatever measurement the media is focused on at the moment, or we can become true global leaders and help our comrades become leaders themselves and in their own right.

This is the exact same struggle that large corporations are facing today.  They can continue their hard-line ways of controlling their employees and making sure that all the decisions are kept close to the chest at the top of the pyramid, or they can realize that tomorrow’s greatest companies will come about through a new kind of leadership.  Leaders that genuinely deflect the limelight, constantly support their customers and employees, and believe in people enough that their full potential shines through.  These are the companies that will attract the best and brightest employees that design and develop the best products and services.  People will gravitate to companies where they can become themselves at the office and aren’t forced to go down a certain path or abide by a certain set of rules.

As the US learns how to help countries without dictating, and listens to what they really need, and has the compassion to put others first on occasion, then, and only then, will we deserves to be the leader the world can truly look up to.

It’s simple really.  When you gain their trust and have compassion, then you have a chance to really create a positive influence.  Without trust, you will, at best, maintain the status quo.

Have You Been Boss Stalked?

Tuesday, November 10th, 2009

mean boss

Some years ago, after recently taking a new job, I experienced the creepiness, anger, and all together bad feeling of being Boss Stalked.  As I sat outside with my kids watching them swim one Sunday afternoon, my cell phone rang, my blackberry buzzed with a new message, and my home phone rang, all within 3 minutes.  Had it been a simple email asking me to call when I had a chance and apologizing for interrupting my Sunday, I probably would have gladly taken the time to call.  But after reading the email and listening to the voicemails that demanded I call to discuss something that I knew could easily wait until Monday morning, I decided to ignore them all.  Perhaps not a great decision, but I was angry.  Angry that this person felt that he should have that kind of control over my life.  It was bad enough that he clearly monitored the times at which I arrived and left the office every day, but now he was trying to control my weekends too.  Back then I didn’t see my two little girls much during the week, so weekends were quite sacred to me.

Back at the office Monday morning, I received a harsh talking to from my boss letting me know that his expectation was that I respond to him within 5 minutes no matter what day or time he tries to get a hold of me.  Wow, I thought, he really believes that is the best way to “make” me work harder and be more dedicated to my job.  The reality is, that he could not be more wrong about what it takes to motivate me, and most people.

I knew that the issue at hand was not my work ethic.  After all, the last job I had (for over 11 years) was full of examples of working long and hard hours.  One Summer I even commuted to Germany when my youngest daughter was just 1 year old.  I had spent many Thanksgivings working in foreign countries and many early mornings on the phone accommodating large time zone differences.  I loved working hard and going the extra mile, as long as there was something worthwhile to do and great people to do it with.

So what was the difference?  The difference was that at one job I was given my tasks and allowed to prioritize my work time as I saw fit.  We all did, and we all supported each other when we needed to be somewhere else.  Families were important to all of us, and we all did everything we could to maximize our home time while still giving 110% to our work.   In the other job, someone was trying to control my every move, second-guessing every decision I made regarding my time, because they didn’t trust that I would not try to take advantage of the company.  The result was that for the first firm I would have done absolutely anything no matter what was asked.  They trusted me with a lot and they gave me the freedom to do things my way.  The second firm, I was looking for any excuse to get out of there from the moment I arrived each morning.  I wasn’t trying to get out of work, I just longed for a job where I wanted to work long and hard hours to create something meaningful.  Because I believe in doing your best, even in the worst of circumstances, it took some very, very deep digging to muster up enough good feelings to convince myself that my boss was doing the best that he knew how to do, and my best bet was to be a good example.  I don’t think he had ever experienced how good a working relationship could be.  Often times I would pretend he was my old boss, just to get through the day!

I was always amazed that a boss could entrust an employee to make a $10 million decision one minute and then the next minute require that they ask permission before taking a few hours off to deal with an urgent personal item.  I don’t think I am the only one that sees this as incongruent.  I think it doesn’t make sense to a lot of us, and insults the intelligence of millions of people every day.  Then, why do we put up with these types of relationships in the workplace year after year?  Because that is the way it has been done for years and years and most people don’t consider changing it as even showing up on the list of possibilities.

My example was a bit extreme I know, and most managers don’t go to such lengths to control their employees, but I wanted to make a clear point.  Any kind of controlling behavior, even if done with great respect for the employee, is going to cause some amount of resentment.  Built up resentment is not going to motivate a person to work harder, smarter, or with more passion.  In fact, it will have the opposite affect.

Take some time to look at your organization’s policies and ask yourself what kind of assumptions are being made and what kind of results are being created by policies that attempt to control the will of others.  Most policies work under the assumption that if given the chance, most employees will try to get away with as little work as possible and will attempt to get more money for doing less work.  In my 20-year career, I have met very few people that think that way.  Most employees want to do a good job at work and are very unlikely to make decisions that would jeopardize their careers.  If we insert that assumption into our policy manuals, we would likely come up with a lot fewer rules and regulations and find that productivity actually increases as constraints are removed.

Best Buy has received a lot of accolades for ROWE (Results Only Work Environment) implemented at their corporate offices.  If you do your best work in the middle of the night from home and like to spend the mornings driving your kids to school and running errands, then you are encouraged to do just that.  They no longer even have rules about vacation!  As long as you get your work done, nobody really cares.

A bank in New Zealand also recently allowed their Branch Managers to decide what hours their banks would be open instead of conforming to the corporate policy.  Because every community is different, the Bank Managers are now able to better serve their customers.  Happy customers are generally loyal customers!

And do we have to keep using the term “BOSS”?  It reminds me of being a kid and hearing “You are not the BOSS of me!”  on the playground.  As far as I know, there is no national law requiring use of that term.  Can’t we all just be colleagues, no matter what our specific jobs entail?

Innovation From the Inside Out

Tuesday, November 3rd, 2009

Innovation MindsetIf your company is following suit in a growing trend and starting an Innovation campaign, beware of the pitfalls.  Many companies assume they can create a few goals, advertise the idea, provide a bit of training, and expect that greatness will appear.

If it is unbridled success you are after, and you are trying to create a stark competitive advantage, it is critical to start by innovating your management strategy.  Asking employees to be innovative and contribute to the next competitive advantage while employing a management strategy left over from the Industrial Revolution is like asking your 1960’s percolating coffee maker to give you a triple shot skinny vanilla latte with extra foam.  You will be lucky to get a decent cup of joe and a monstrous mess.  However, if you are willing to entertain at least some components of a 21st century management strategy, you will likely be blown away by the creativity that in many cases lies dormant.

Many modern companies employ management strategies based on command and control techniques designed to encourage employees to do only what they are asked, which translates into turning off their creativity as they enter the building.  Hierarchical organizations, not matter how progressive, generally promote a unidirectional flow of information.  The clock watching tendencies of most managers and requirements to account for every minute of every day, do nothing to build a culture of trust.  I know how it made me feel to be a grown woman (having put myself through graduate school, and learned how to do business in 6 different countries with little direction) forced to ask permission to take my child to the doctor and watching my “boss” decide whether or not it was convenient for him.

There is no shame, blame, or guilt intended here.  We’ve all been doing as we were taught in business school when in comes to organizing and managing companies.  The difference now is, we know there is a better way and with it comes higher productivity, greater enjoyment, and less turnover.

Without creativity, a collaborative flow of information in all directions, and trust, all attempts at suddenly becoming an innovative firm that is competitive in the ever-changing world of the 21st century will likely fail.  The essential ingredient for creating an innovative work environment is the courage of the folks at the top to change the rules of the game.  With that one ingredient, everything else will come naturally.  Not without hard work and dedication, but without friction.  Your team will amaze you, inspire you, and keep you humble enough to savor every moment, even the ones that aren’t so great.  It is possible to create an environment where failure is understood to be a key to success and support is as normal as gossip is today.

If you want employees to think creatively, design solutions to fix problems beyond the ones you know about, collaborate, and generally bring their A-game, you must be willing to give them the freedom to do those things in their own way and with their own style.  People are only going to give you as much as you believe they can deliver and no more.  If you believe your team is invincible and you tell them often, then that is what they will aspire to be.